Techna Glass, Inc.

  • Insides Sales Representative

    Job Locations US-CO-Littleton
    Posted Date 2 weeks ago(10/10/2018 12:46 PM)
    Job ID
    2018-1068
    # of Openings
    1
    Category
    Service
  • Overview

    Inside Sales Representative

    TechnaGlass is currently seeking an Auto Glass Store Manager/Customer Service Manager with superb attention to detail and superior customer service skills to join our team.  This position is in Highlands Ranch, CO.

     

    Job Description: The Inside Sales Representative is responsible for providing an exceptional experience for every customer that calls the TechnaGlass contact center. This position is responsible for taking inbound calls generated by a strong web presence and extensive marketing with the goal of converting calls into appointments at our installation shops around the country.

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    Responsibilities

    What You’ll Do:

    • Convert inbound price inquiries into new appointments
    • Respond to web inquiries and quote requests via outbound calls
    • Provide accurate information to customers regarding prices and insurance deductibles
    • Correctly initiate work orders and appointments for installation shops
    • Build strong customer relationships and customer loyalty through effective communication and extensive product knowledge
    • Upsell warranties and new products
    • Other duties and responsibilities as assigned by the manager
    • No cold calling
    • Work day shifts with rotating Saturdays

    Qualifications

    What You’ll Do:

    • Convert inbound price inquiries into new appointments
    • Respond to web inquiries and quote requests via outbound calls
    • Provide accurate information to customers regarding prices and insurance deductibles
    • Correctly initiate work orders and appointments for installation shops
    • Build strong customer relationships and customer loyalty through effective communication and extensive product knowledge
    • Upsell warranties and new products
    • Other duties and responsibilities as assigned by the manager
    • No cold calling
    • Work day shifts with rotating Saturdays

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